Refund policy

Returns Information

  • All returns must be made within 30 days of ship. Merchandise must be unworn with original tags attached. Returns made after 30 days may be ineligible for full or partial refund or credit.
  • Shipping charges are non-refundable.
  • To initiate a return merchandise authorization (RMA), please go to Kangol.com/start-return
    • Enter your order# and email
    • Follow the prompts to select the product, the reason and how to return your item(s).
  • Pack up your item(s) in the original packaging or equivalent and enclose your printed RMA Packing Slip.
  • If you are shipping back in the Continental U.S. and have received a prepaid return label, please affix the label to the package and drop off at your nearest FedEx location.
  • If you are shipping back from outside the Continental U.S., please take to your carrier of choice and mail back to:
    Kangol
    C/O Returns
    110 East Main St Adamstown, PA 19501 US
  • A $9.99 return fee will be subtracted from your refund. This fee covers shipping and restocking of your return.
  • While we process the refund at the time of return, please note, it may take up to two billing cycles for your credit card company to post the refund to your account.
  • Kangol.com does not accept returns from other retailers. If you need to return a Kangol hat purchased from another retailer, please make the return there.